Frequently Asked Questions

At Harley Heritage Hub, we believe in transparency and empowering our riders. Below, you’ll find answers to our most frequently asked questions — from orders and shipping to fitment and technical advice. If you can’t find what you’re looking for, our expert team is always just a call or message away.

📦 Orders & Shipping

Q1: How long does it take to process and ship my order?
Most in-stock orders ship within 1–2 business days. During peak seasons or major sales, processing times may be slightly longer. Once your order leaves our facility, you’ll receive a shipping confirmation and tracking number to follow your package’s journey.

Q2: Which shipping carriers do you use?
We partner with trusted carriers — UPS, FedEx, and USPS — to ensure your parts arrive quickly and safely. Carrier selection depends on your order’s size, weight, and destination for optimal delivery value.

Q3: Do you ship internationally?
Yes! We proudly serve the global Harley-Davidson community. Shipping rates and delivery times are calculated at checkout. Please note that customs duties, taxes, and local import fees are the buyer’s responsibility.

Q4: My tracking shows “Delivered,” but I haven’t received my package. What should I do?
First, check around your property, ask neighbors, and look in designated safe spots. If you still can’t locate the package, contact the shipping carrier directly with your tracking number. If unresolved, reach out to us — we’ll assist with a trace or claim to make things right.

↩️ Returns & Warranty

Q5: What is your return policy?
We want every rider to be fully satisfied. Most new, unused items in their original packaging may be returned within 30 days for a refund or exchange. Please note: electrical parts, special orders, and installed or modified items are not eligible for return. View our full [Return Policy] for details.

Q6: Are your parts covered by a warranty?
Yes. Genuine OEM Harley-Davidson® parts include manufacturer warranty coverage. Premium aftermarket parts carry their respective brand warranties — typically from 1 year to lifetime. We’re happy to assist in processing any valid warranty claim.

🔧 Products & Fitment

Q7: How can I confirm a part fits my Harley model?
We make fitment easy:

  • Shop by Bike: Enter your year, model, and sub-model at the top of our site for precise results.

  • Product Descriptions: Every item lists compatible models clearly.

  • Expert Support: Call our techs anytime for personalized confirmation.

Q8: What’s the difference between OEM and Aftermarket parts?

  • OEM: Genuine Harley-Davidson® parts, made to exact factory specifications for guaranteed performance.

  • Aftermarket: High-quality third-party parts offering customization, performance upgrades, or better value. All parts are clearly labeled, so you always know what you’re buying.

Q9: Can you help find discontinued Harley-Davidson parts?
Absolutely. Sourcing rare and discontinued parts is part of our specialty. Provide a part number or description, and our network of suppliers and salvagers will help track it down.

⚙️ Technical Support & Advice

Q10: Can I call for technical help during a repair?
Definitely. Our team isn’t just customer service — we’re certified technicians and lifelong builders. Call us anytime for installation help, torque specs, or troubleshooting advice.

Q11: Do you offer installation services?
While we don’t operate a public workshop, we can connect you with trusted independent mechanics in your area.

💻 Website & Account

Q12: How do I create an account?
Click “Login/Register” at the top of the site to create your profile. With an account, you can track orders, save bike details, and build your wish list.

Q13: How can I reset my password?
Click “Forgot Your Password?” on the login page, enter your email, and follow the link in your inbox to reset it securely.

🛠️ Still Have Questions?

Our expert team is here to help. Reach us by phone, email, or chat — we’re riders helping riders, and your satisfaction is our top priority.